Help
Clear answers on joining, playing, and solving problems.
How do I earn rank/rating?
Points earned while playing determine your rank. You move up or down when you cross each rank’s point threshold. The bonuses below can stack in the same play; a headshot kill gives 6 base points.
| Event | Points |
|---|---|
| Kill | +4 |
| Death | −3 |
| Assist | +2 |
| Headshot | +2 on top of the kill |
| Round won | +2 |
| Round lost | −1 |
| Round MVP | +3 |
| Bomb planted | +2 |
| Bomb defused | +2 |
| Playtime | +10 per 10 minutes |
| VIP / VIP+ multiplier | ×1 — the same points for everyone |
Ranks require at least 3 human players and award no points during warmup. There are no other rank bonuses or penalties beyond those listed in the table.
How do I earn XP and what is the VIP bonus?
Link your Steam account and play valid sessions to level up. You also earn XP by completing missions and keeping your daily streak. VIP gives ×1.5 XP and VIP+ gives ×2 XP in game and missions; rank points are the same for everyone.
| Activity | Member · ×1 | VIP · ×1,5 | VIP+ · ×2 |
|---|---|---|---|
| Game: per complete 5-minute block in a valid session | 25 XP | 37 XP | 50 XP |
| Each completed daily mission | 20 XP | 30 XP | 40 XP |
| Other missions | Mission base XP | Base XP ×1.5 | Base XP ×2 |
| Daily streak bonus: play at least 5 minutes | 25 + 5 × streak days (maximum 150 XP) | Same as base | Same as base |
| Game XP limit per day | 600 XP | 800 XP | 1000 XP |
The boost depends on your active VIP when XP is awarded. The boost is calculated before applying the daily cap and XP values are rounded down. The daily cap is 600 XP for members, 800 XP for VIP and 1000 XP for VIP+. It applies only to game XP, including the boost, and resets at midnight in Portugal. Missions and streak bonuses are outside this cap. The streak bonus is not multiplied. The three daily missions reset at midnight in Portugal and each reward can only be received once.
How do I join a server?
Choose a mode, open a server, and select Join. Your browser will ask permission to open CS2 through Steam.
Why can't I join?
Full, offline, or maintenance servers cannot be joined. Choose another server with open slots or refresh the list.
Choose another serverPing shows as unknown
If ping is unavailable, a dash appears and the server is listed after those with a reading.
Where is my loadout saved?
Collections and changes are stored on this device. Clearing site data removes those collections too.
How do I appeal a ban?
Check the public list, sign in with Steam, and submit the context for your appeal. The decision is linked to your account.
View public bans